Shipping policy

Last updated: October 28, 2026

Our shop sells two kinds of products: instant digital downloads, and a small number of physical items. Each product page says which kind it is. If you are not sure, contact us through the contact form on our store before you order.

Digital downloads (printables and planners)

Digital products are not shipped, and there are no shipping charges for them.

How you get your files. Right after your payment goes through, your download link is available on your order confirmation page and is also sent to the email address you used at checkout. You can print your files at home or at a print shop.

If your download does not arrive. First check your spam or junk folder. If you still do not have your files, contact us through the contact form on our store and include your order number. We will get your files to you as soon as we can.

Physical items (shipped by our partner suppliers)

Physical items are made to order or sent to you directly by our partner suppliers or print partners. We do not keep these items in stock ourselves, so they do not ship from us.

Where we ship. Physical items ship to addresses in the United States only.

Processing time. We usually place your order with the supplier within 1 to 3 business days. Made-to-order items can take a little longer to produce.

Delivery time. Once your order is processed, delivery usually takes about 10 to 20 business days in total from the day you order. These times are typical estimates, not guarantees. Delivery can take longer in busy holiday periods or when a carrier is delayed. If your order is running late, we will let you know.

Shipping cost. Any shipping cost is shown at checkout before you pay.

Tracking. When the supplier or carrier gives us a tracking number, we send it to the email address you used at checkout. Some parcels show little or no tracking updates until they reach the United States.

Customs, duties and fees. Some items may ship from outside the United States. Import duties, taxes or customs fees can apply to some shipments. We will tell you on the product page or at checkout if we know that you will need to pay them.

Please check your address. Make sure your shipping address is complete and correct before you place your order. We cannot reship or refund an order that was delivered to the address entered at checkout. If you notice a mistake right after ordering, contact us through the contact form on our store as soon as possible and we will try to fix it before the order ships.

Lost, late or damaged orders. If your order arrives damaged, is the wrong item, or has not arrived, contact us through the contact form on our store with your order number and, if you can, a clear photo. See our Refund Policy for how we make it right and the time limits that apply.

Safety information. Please read the Product Safety section of our Terms of Service before you order a physical item.